Delivery & Returns

Delivery fees

• Within Amman: 2 JOD.
• Other governorates in Jordan: 3 JOD.
• Free delivery on orders with a product total of 50 JOD or more.

The delivery fee and final total appear on the checkout page before you confirm your order.

Delivery times

• Within Amman: same day for orders received before 1 PM. Later orders are delivered the next working day.
• Other governorates: within 24 hours of the order.

Payment

Cash on delivery.

Cancelling an order

You can cancel your order within 30 minutes of placing it, or at any time before it ships. Contact us at 07 9671 4397 or orders@varialuxe.com with your order number.

Returns and exchanges

For your safety, and because these are personal care products, items cannot be returned or exchanged after delivery, except when:

• The product arrives damaged, opened or broken.
• You receive a different product from the one you ordered.
• The product arrives expired.

In these cases, contact us within 24 hours of delivery with photos of the product and packaging and your order number, and keep the product unused. You can also check your order on delivery and refuse it in front of the courier if it shows any of these issues.

Refunds

For accepted cases, we replace the order with products of the same value or refund the amount, as you prefer. Orders paid electronically are refunded to the same payment method.